Business Owners, Utilize These Services to Boost Employee and Customer Satisfaction
We are pleased to share this guest post from Gwen Payne. You can find her at gwen@invisiblemoms.com
While larger companies typically have whole departments staffed with full-time employees to manage every aspect of business, small business owners often must juggle many different duties themselves. As the owner of a small company, you need to keep an eye on accounting, marketing, internet technology, and human resources—often with little assistance. You don’t want to overburden your employees by asking them to take on more than they can handle, nor do you want to neglect vital aspects of your business. That’s why small business owners are turning towards freelance and online services to keep both their customers and their employees satisfied.
What are the benefits of outsourcing when it comes to client and employee experience?
Trying to do too much at once can take a toll both on the mental wellness of an entrepreneur, and on the success of their business. This can lead to customer dissatisfaction and an unhealthy workplace environment. You need to be free to work with your employees and clients when they have specific needs, and not be constantly trying to keep up with processes a professional could easily sort for you. When you outsource to freelancers, you relieve your employees of feeling they’re being asked to multitask or step too far outside their comfort zone. You also ensure that customers receive the professional services they are paying for.
Take advantage of free services when possible.
Thanks to internet technology, a wealth of resources is available online, often for no cost. Many of these tools are invaluable for maintaining a good relationship with clients and workers. You are probably already using digital communication to stay in touch but consider using collaborative tools as well. Utilizing Google Docs, and scheduling apps such as Google Calendar and Outlook, will help you maintain good communication with your teams, which is essential for maintaining a positive workplace environment. Another area where you can’t afford mistakes is in your bookkeeping. Mix-ups in accounts can lead to customer dissatisfaction and disgruntled employees. So, as well as working with an accounting professional to keep your books in order, you can also access a variety of free accounting and budgeting tools online that will help you.
Affordable online services can save you time and money.
Customers appreciate a professional and easy-to-use website, so check out the various low-cost website building platforms recommended for business owners. Another affordable way to improve customer experience is to use affordable online marketing and ad programs. Using automation for repetitive tasks such as email campaigns or systems integration frees your employees up for more rewarding work, while also saving you money.
You can also find online services that help you run your business such as shift planning and scheduling software. This software allows you to create instant and repeat schedules, notifies employees when their schedules are changed, and helps you stay in compliance with labor laws.
For some services you should hire a freelancer.
There are times when it’s advisable to work with a professional on managing some aspects of your business. When it comes to accounting, for instance, it is imprudent to go it alone, even if you happen to be adept at it—it will take too much of your time and focus away from your business. A professional accountant will make sure you don’t make mistakes on taxes or payroll which can cost you a lot of money and frustrate your employees. Maintaining impeccable customer service is essential, so you might want to outsource customer service to freelancers or contract workers if you’re having trouble keeping up. And finally, make sure your company’s content and identity is safe by hiring a cybersecurity expert, who will ensure that all your important information, as well as that of your employees and your clients, is safe from cyber threats.
Your job as a business owner is to manage your business. Using outside services and working with trained professionals will aid you in following best practices, and result in an uptick in overall positivity, flexibility, and efficiency. Work with Assured Consultants for more guidelines and tips on how to grow and sustain your business and boost customer satisfaction. Call 800.791.3954 to schedule a consultation.
